Bill Pay Questions

Banking Frequently Asked Questions

Bill Pay is a free service that allows you to schedule payments to a third party from any OneWest Bank checking account by providing the third party name, account number, address and phone number. Payments should be scheduled in advance of the due date using the payment calendar for timely delivery.
You may register for Bill Pay via the Online Banking Bill Payment tab.
All of our checking accounts are eligible for Bill Pay.
Yes. You can use multiple funding accounts for Bill Pay service.
Yes. Stop payment is available in the Self Service section of the Online Banking. You may also request a stop payment by calling the Client Care Center at 877.741.9378.
Yes. Payments can be scheduled for specific amounts and frequencies, including: weekly, biweekly, monthly, bimonthly, quarterly, semi-annually or annually.
You may pay bills from outside the U.S. if you are using a compatible browser. Payments may only be made in U.S. currency to payees within the United States.
To have a joint membership in Bill Pay, both account holders must be signers on a checking account. Each account holder needs a unique username and password to access Bill Pay. Bill Pay activity for both account holders can be viewed under Account Services in Online Banking.
You must enroll in Quicken/Money Bill Pay service. There may be a fee charged by Quicken/Money for their Bill Pay service. OneWest Bank Bill Pay service is offered free of charge.
The payment type is determined once the payment is scheduled. It is based on the recipient's processing criteria. Most utility companies and lenders receive electronic payments.
Your account will be charged a non-sufficient or unavailable funds fee of $30. Additional scheduled payments will be suspended until the matter is resolved with Bill Pay. For more information, please call the Client Care Center at 877.741.9378.
For bill pay inquiries, please call the Client Care Center at 877.741.9387, or send us a Secure Message via Online Banking.