Bill Pay Questions

Banking Frequently Asked Questions

expand +What is Bill Pay and how does it work?
Bill Pay is a free service that allows you to schedule payments to a third party from any OneWest Bank checking account by providing the third party name, account number, address and phone number. Payments should be scheduled in advance of the due date using the payment calendar for timely delivery.
expand +How do I register for Bill Pay?
You may register for Bill Pay via the Online Banking Bill Payment tab.
expand +What type of an account do I need for Bill Pay?
All of our checking accounts are eligible for Bill Pay.
expand +Can I have more than one checking account for Bill Pay Service?
Yes. You can use multiple funding accounts for Bill Pay service.
expand +Can I make a stop payment online?
Yes. Stop payment is available in the Self Service section of the Online Banking. You may also request a stop payment by calling the Client Care Center at 877.741.9378.
expand +Can I set up recurring payments?
Yes. Payments can be scheduled for specific amounts and frequencies, including: weekly, biweekly, monthly, bimonthly, quarterly, semi-annually or annually.
expand +Can I use Bill Pay if I live outside the U.S.?
You may pay bills from outside the U.S. if you are using a compatible browser. Payments may only be made in U.S. currency to payees within the United States.
expand +How does Bill Pay work for joint account holders?
To have a joint membership in Bill Pay, both account holders must be signers on a checking account. Each account holder needs a unique username and password to access Bill Pay. Bill Pay activity for both account holders can be viewed under Account Services in Online Banking.
expand +How does Bill Pay work through Quicken Money?
You must enroll in Quicken/Money Bill Pay service. There may be a fee charged by Quicken/Money for their Bill Pay service. OneWest Bank Bill Pay service is offered free of charge.
expand +How do I know whether a payee will receive an electronic payment or a check?
The payment type is determined once the payment is scheduled. It is based on the recipient's processing criteria. Most utility companies and lenders receive electronic payments.
expand +What if I accidentally schedule a payment and I have unavailable funds?
Your account will be charged a non-sufficient or unavailable funds fee of $30. Additional scheduled payments will be suspended until the matter is resolved with Bill Pay. For more information, please call the Client Care Center at 877.741.9378.
expand +How do I resolve bill payment discrepancies?
For bill pay inquiries, please call the Client Care Center at 877.741.9387, or send us a Secure Message via Online Banking.

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