As part of our security practices, OneWest Bank does not send email or text messages to our customers to request personal information.
Any personal information you request OneWest Bank to send you via email, such as your account balance, is encrypted. Be aware that standard email communications are not encrypted by default; therefore, you should not transmit your personal information to us via email.
We have implemented layered security controls including fraud detection, virus/malware blocking, and data loss prevention. In addition, ongoing training ensures our employees have the knowledge and tools to protect the confidentiality of your information.
Regardless of the size of the business, no company can guarantee perfect online security – your vigilance is crucial to ensure the security of your online activities.
Do not click URL links that you may receive from a “supposed” bank via text or email asking for personal information.
Always perform due diligence. When you receive a suspicious text or email, make sure it is legitimate by contacting the sender via an alternate, known valid means. If you have any doubts, do not open or click the text or email; just delete it.
Before using, scan USBs or other external devices with antivirus/anti-malware software; make sure to keep the software up-to-date. Viruses and other threats continue to evolve; keep your operating system (OS), browser and other critical software optimized by installing vendor-provided updates on your computers, smart phones and tablets. Keep your firewall turned on.
Ensure your devices are configured in a way that forces the use of "Passwords and Personal Identification Numbers (PINs)" to gain access. Consider encrypting your smartphone.
Never disclose your username and password. Immediately change your password if you suspect it has been compromised.
Use strong passwords or passphrases that are long (at least 8 characters) and consist of capital and small letters as well as symbols. Use a different password for each of your online accounts; that way if one is compromised, your other accounts are still safe.
Choose the most secure privacy settings on your mobile, tablet devices (e.g., smartphones, tablets) and the internet so none of your private information is shared. Periodically review your settings to ensure they are appropriately configured.