Bank Customer Service
For deposit customers who want to inquire about new or existing accounts, report lost or stolen ATM/Debit Cards, or have any questions about FDIC insurance.
Customer Contact Center:
1.877.741.9378 (within U.S.)
1.626.535.4300 (outside U.S. - toll call)
24 hours-a-day, seven days-a-week
Monday through Friday: 6:00 a.m. – 6:00 p.m. (PST)
Saturday: 7:00 a.m. – 3:00 p.m. (PST)
OneWest Bank, a division of CIT Bank, N.A.
P.O. Box 7056
Pasadena, CA 91109-9699
For questions about our Commercial Banking products and services please contact us toll free at 1.877.202.4645.
2450 Broadway Avenue Suite 500
Santa Monica, CA 90404
2603 Main Street, Suite 1100,
Irvine, CA 92614
888 East Walnut Street
Pasadena, CA 91101
Commercial Real Estate Loans(Multi-Family and Commercial Properties)
For customers who have questions about their existing loan with OneWest Bank Commercial Real Estate Group (CREG) please call us at:
Customer Service Toll Free Number:
Monday through Friday: 7:30 a.m. – 5:30 p.m. (PST)
Saturdays 8:00 a.m. – 12:00 p.m. (PST)
To use our automated features, please have your loan account number and social security or TIN Number available.
For loan payments, please send your billing statement stub and check to:
Commercial Real Estate Group
P.O. Box 60789
Los Angeles, CA 90060
For general correspondence and inquiries, please write us at:
Commercial Real Estate Group
P.O. Box 7028
Pasadena, CA 91109
Or e-mail us at:firstname.lastname@example.org
Fraud and Audit Matters
If you believe that you've been the victim of online fraud, identity theft or a scam, please notify us by either calling 1.877.331.3785 Monday through Friday, 8:00 a.m. – 9:00 p.m. (EST) or e-mail us at PrivacyEmail@owb.com. Please include your name, e-mail address, telephone number and a detailed description of the event.
Financial Reporting/Audit Matters
If you believe OneWest Bank should be investigating a matter associated with Financial Reporting, Accounting, or Audit Findings, please notify us by sending us an e-mail at Accounting-AuditMatters@owb.com. Please include your name, e-mail address, telephone number and a detailed description.
If you need assistance regarding your home loan with OneWest Bank, please refer to OneWest Bank Mortgage Servicing.
For customers who have questions about their existing loan with OneWest Bank Mortgage Servicing.
Customer Care Center:
Toll Free: 1.800.781.7399
International Customers: 1.269.353.2460
Customer Care Center: Monday through Friday: 8:00 a.m. – 9:00 p.m. (EST)
Automated Loan Information: 24 hours-a-day, 7 days-a-week
To e-mail OneWest Bank Mortgage Servicing, please log into your mortgage account via the gold button at the top right of the screen. When sending e-mail, please include your loan number, names on the loan and the property address.
OneWest Bank Mortgage Servicing
P.O. Box 4045
Kalamazoo, MI 49003-4045
If you have an escalated inquiry related to the servicing of your residential mortgage loan (i.e. insurance, modification, payment processing, short sale, taxes, etc.) you can call us at the toll free number provided above or write us at the address directly above.
Within 72 hours, a dedicated team will acknowledge in writing receipt of your written escalated inquiry. The specialist dedicated to resolving your inquiry will respond within 15-30 days after receiving your request or keep you updated on the progress of our research.
Notice of Error and Requests for Information
Federal law gives you the right to notify us of an error regarding the servicing of your loan or to request information regarding your loan. If you wish to provide a notice of error or a request for information, you must write to us at OneWest Bank Mortgage Servicing, 2900 Esperanza Crossing, OneWest-99, Austin, TX 78758. Your letter must provide your name, loan number and description of the error or detailed list of the information being requested. More information about the error resolution and information request process can be found at www.onewestbank.com/mortgage-servicing/notice/.