• Contact Us

    We are available when you need us. When you have a question or comment, we listen. Use one of our convenient methods to get in touch.

  • Corporate Headquarters

    OneWest Bank, a division of CIT Bank, N.A.
    75 North Fair Oaks Avenue
    Pasadena, CA 91103

    Branch Locations

    View a map of our Southern California Branch Network.

  • General Banking

    1.877.741.9378
    Need to speak to a Banker? See our Contact Center hours below.

    Online and Mobile Banking

    Login to your account to access online and mobile banking 24 hours a day, 7 days a week.

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    Thank you for submitting your message.

    We will reply within approximately one to two business days. If your request is urgent or time sensitive, we recommend that you contact us by phone. If your message is related to the cancellation of an international consumer outgoing wire transfer, you must either call us immediately at 1.877.741.9378 or visit one of our branches.

  • How Can We Help?

  • Bank Customer Service

    For deposit customers who want to inquire about new or existing accounts, report lost or stolen ATM/Debit Cards, or have any questions about FDIC insurance.

    Customer Contact Center:
    1.877.741.9378 (within U.S.)
    1.626.535.4300 (outside U.S. - toll call)

    Telephone Banking:
    24 hours-a-day, seven days-a-week
    1.877.741.9378 (1.877.PH1.WEST)
    Fax: 1.866.827.7789

    Hours:
    Monday through Friday: 7:00 am – 6:00 pm (PT)
    Saturday: 7:00 am – 3:00 pm (PT)
    Sunday: Closed

    Mailing Address:
    OneWest Bank, a division of CIT Bank, N.A.
    P.O. Box 7056
    Pasadena, CA 91109-9699

    ATM / Visa® Check Card

    Lost / Stolen Cards

    Call us during standard business hours:
    7:00 am - 6:00 pm (PT) Monday – Friday
    7:00 am - 3:00 pm (PT) Saturday

    Telephone: 1.877.741.9378

    After hours telephone assistance is available to report Lost / Stolen cards by calling 1.800.236.2442 and selecting Option 1

    Home Lending

    For new or existing customers who want to obtain a new mortgage loan or refinance an existing mortgage loan, please contact one of our experienced mortgage loan specialists at 1.888.321.FUND (Monday through Friday 8:00 a.m. – 5:00 p.m. PST).

    Credit Cards

    Lost / Stolen Cards (24/7)
    1.866.446.0404

    Customer Service (24/7)
    1.866.446.0404

    Online Account Management (24/7)
    1.866.604.0380

    Fraud and Audit Matters

    Fraud/ID Theft
    If you believe that you've been the victim of online fraud, identity theft or a scam, please notify us by either calling 1.877.331.3785 Monday through Friday, 8:00 a.m. – 9:00 p.m. (EST) or e-mail us at PrivacyEmail@owb.com. Please include your name, e-mail address, telephone number and a detailed description of the event.

    Financial Reporting/Audit Matters
    If you believe OneWest Bank should be investigating a matter associated with Financial Reporting, Accounting, or Audit Findings, please notify us by sending us an e-mail at Accounting-AuditMatters@owb.com. Please include your name, e-mail address, telephone number and a detailed description.

    If you need assistance regarding your home loan with OneWest Bank, please refer to OneWest Bank Mortgage Servicing.

    Commercial Banking

    For questions about our Commercial Banking products and services please contact us toll free at 1.877.202.4645.

    Office Locations:

    Santa Monica
    2450 Broadway Avenue Suite 500
    Santa Monica, CA 90404

    Irvine
    2603 Main Street, Suite 1100,
    Irvine, CA 92614

    Pasadena
    75 North Fair Oaks Avenue
    Pasadena, CA 91103

    Commercial Real Estate Loans

    (Multi-Family and Commercial Properties)

    For customers who have questions about their existing loan with OneWest Bank Commercial Real Estate Group (CREG) please call us at:

    Customer Service Toll Free Number:
    1.800.626.3663

    Hours:
    Monday through Friday: 7:30 a.m. – 5:30 p.m. (PST)
    Saturdays 8:00 a.m. – 12:00 p.m. (PST)

    To use our automated features, please have your loan account number and social security or TIN Number available.

    For loan payments, please send your billing statement stub and check to:
    OneWest Bank
    Commercial Real Estate Group
    P.O. Box 60789
    Los Angeles, CA 90060

    For general correspondence and inquiries, please write us at:
    OneWest Bank
    Commercial Real Estate Group
    P.O. Box 7028
    Pasadena, CA 91109

    Or e-mail us at:owb-creg-service@owb.com

    REO Department

    For questions about bank-owned properties, please call 1.877.885.1624.

    Wealth Management

    For new and existing customers who have questions about Private Banking or Trust Services, our team is dedicated to helping you. Please call us at 1.800.669.2300 for more information.