• Lost your card?

    Please let us know!

    Please report lost or stolen cards to us immediately. We are here for you 24 hours-a-day, 7 days-a-week to make sure your account is protected if your card is lost or stolen. You can also order a replacement card when you call.

    To report a lost or stolen ATM or Debit, please visit one of our Southern California branches, or call us using the following toll-free numbers:

    Call us during standard business hours:
    6:00 am - 6:00 pm (PT), Monday – Friday
    7:00 am - 3:00 pm (PT), Saturday
    Telephone: 1.877.741.9378

    After hours telephone assistance is available by calling 1.800.236.2442 and selecting option 1.

    Did you know?

    Did you know you can immediately disable your lost or stolen debit card using the OneWest Bank Mobile App? Learn more here.