• As the impact of coronavirus continues to evolve, we are committed to serving you.

    As the guidance around the new coronavirus (COVID-19) evolves, we know this is a difficult time for many. As an essential business in the communities we serve, we have been working hard to keep our branches and phone lines open, while putting the health and well-being of our employees and customers first.

    In these unsettling times, you can rest assured that your savings are safe and secure with us. Your account is FDIC-insured and our online services and ATM network are available to you 24/7, and fee free. You can always bank from home safely, make your deposits via our Mobile App, call our automated telephone banking or speak to one of our representatives for account inquiries at 1-877-741-9378.

    However, if you need to come in to one of our branch locations, we are open and operating with the following modifications, effective March 24, 2020:

    • Branches will be open 10 a.m. – 2 p.m., Monday through Friday, and closed Saturday.
    • We are limiting branch lobby traffic to five customers at a time, in support of social distancing recommendations.

    We have expanded cleaning every day in our branches to include using hospital grade germicide solution and CDC-approved sanitizers. This also includes regularly cleaning counters, door handles and other frequently touched surfaces, and disinfecting ATMs.

    If you have been impacted by COVID-19 and need our support, we are here to help. You can reach us at 1-877-741-9378 to discuss personal and small business options and 1-800-781-7399 to discuss your mortgage.

    We will closely monitor the guidance and information from officials on the pandemic and will continue to make proactive decisions with the health and safety of our employees, customers and communities in mind.

    Stay well.


    • Customer Contact Call Center:

      1.877.741.9378 (within U.S.)
      1.626.535.4300 (outside U.S. - toll call)

      Monday through Friday: 7 a.m. - 6 p.m. (PT)
      Saturday: 7 a.m. - 3 p.m. (PT)
      Sunday: Closed

      Telephone Banking:
      24 hours-a-day, seven days-a-week
      1.877.741.9378 (1.877.PH1.WEST)

    • Branch Locations

      Need to come in to one of our branches? See our updated hours below. Please note that we are limiting branch lobby traffic to five customers at a time, in support of social distancing recommendations.              

      Monday through Friday: 10 a.m. – 2 p.m (PT)
      Saturday: Closed
      Sunday: Closed

      View a map of our Southern California Branch Network.

      Online and Mobile Banking

      Login to your account to access online and mobile banking 24 hours a day, 7 days a week.

    • Mortgage & Residential Servicing

      Need to discuss your mortgage?