Products & Services

Merger Frequently Asked Questions

No. There will be no changes in the hours for OneWest Bank Branch Relationship Centers.
No. Your current supply of checks and deposit slips are still valid. When it’s time to re-order your new checks or deposit slips will reflect our new name, but all other information will stay the same.
Yes. Your OneWest Bank debit card, including your PIN number, will remain the same until the card’s expiration. After expiration, you will receive a new OneWest Bank debit card reflecting our new name, with the same PIN number.
Yes. Your OneWest Bank or Lakers credit card, including your PIN number, will remain the same until the card's expiration. After expiration, you will receive a new credit card reflecting our new name, with the same PIN number.
No. You will continue to have the same routing number (322270288).
No. There will be no interruptions to your scheduled payments. All bill pays and automatic payments will be paid as scheduled.
No. You can continue to reach our Customer Contact Center at the same phone number: 1.877.741.9378 and mailing address: OneWest Bank N.A., P.O. Box 7056, Pasadena, CA 91109-9699.
No. There are no changes to commercial services.
Yes. You will continue to work with a business banker at your local Retail Branch Relationship Center.
No. The terms and conditions of your loans and lines of credit remain the same.
Although OneWest Bank has merged with CIT Bank the products being offered by CIT Bank will only be available at www.BankOnCIT.com
No, you will only be able to access your CIT account online via www.BankOnCIT.comm, by calling 1.855.462.2652, or through CIT Bank’s mobile app.
No. At this time your existing account(s) will not change in any way.
No. Although CIT Bank has merged with OneWest Bank, you can only open an account for the products available at BankOnCIT.com by visiting www.BankOnCIT.com
No. Accounts opened through BankOnCIT.com cannot be accessed at OneWest Bank's Branch Relationship Center or through www.onewestbank.com. You can only access your account(s) online via www.BankOnCIT.com, by calling 1.855.462.2652 or through the mobile app.
No. Accounts opened at OneWest Bank cannot be accessed at BankOnCIT.com. You can only access your accounts through www.onewestbank.com or by visiting a OneWest Bank Branch Relationship Center.
No. There are no changes to Retail small business services.

No. Please continue to use your monthly billing statement as your guide when sending in your payments. You can continue to make your payment through any of the following convenient options:

1. Online at: https://carenet.fnfismd.com/owb/ACCLogin.jsp
(You must have an online account to access this website.)

2. Pay by mail:

Regular Mail :
OneWest BankMortgage Servicing
P.O. Box 78826
Phoenix, AZ 85062-8826

Overnight Mail:
OneWest Bank Mortgage Servicing
Attn: Cashiering
6900 Beatrice Drive
Kalamazoo, MI 49009-4045

3. Pay by phone:

To pay by phone, call our toll-free Automated Information System at 1.800.781.7399 from a touch-tone telephone. You will be required to enter your loan number and the last four digits of your Social Security number. (Note - there is a $20 service charge for payments made by phone.)

4. Pay at a local OneWest Bank branch.