General Questions

Banking Frequently Asked Questions

expand +Can I receive monthly checks from my account?
Yes. You can have a monthly interest check mailed to you or have the interest transferred to another institution. To have the interest transferred to another institution, please complete an Electronic Fund Transfer form. To obtain a form, please visit any OneWest Bank Branch or call the Client Care Center at 877.741.9378 to have a form mailed to you. Once the form is processed, we will transfer your interest to the desired account.
expand +Can I transfer my IRA at another financial institution to OneWest Bank?
Yes. Consolidating your IRAs at OneWest Bank is a great way to simplify record keeping. To find out more about rolling over your IRA, stop by the nearest OneWest Bank Branch or call the Client Care Center at 877.741.9378.
expand +How can I protect my credit if I am a victim of identity theft?

Equifax, Experian and Trans Union have created a system that will enable fraud victims to protect their credit information by making a toll-free call to any of them at:

  • Equifax: 1.800.525.6285
  • Experian: 1.888.397.3742
  • TransUnion: 1.800.680.7289
expand +What documents do you require to open a trust account?
To open a trust account, we require a notarized Trust Certification completed by all trustees.
expand +What does 'interest compounded' mean?
When interest compounds on an account, this means that interest accrues at a specific frequency and is included in the calculation of interest for the day. Thus, the more frequently interest compounds, generally the more interest the account earns. For example, if interest on an account compounds daily, this means that the interest that accrues each day earns interest. All accrued interest on the account is paid to the account on the date of interest crediting (usually on the statement cycle date for the account, end of month, etc.). Compounded interest differs from "simple interest" in that for those accounts earning simple interest, accrued interest does not earn interest until it is credited to the account.
expand +What is TTY?
TTY is an acronym for Teletypewriter and serves as our hearing impaired customer service support system.
expand +What is your NSF UCF Policy?
For checks, there is a charge of $30 for each item paid or returned due to non-sufficient funds (NSF) or unavailable funds (UCF).
expand +What type of information do I need to open an online account?

For most account types, you will need the following information for all signers on the account:

  • Name
  • Street address
  • Phone number
  • Date of birth
  • Social Security number
  • U.S. Driver's License
  • Mother's maiden name
  • Occupation
  • Place of birth
expand +Where can I find branch hours and locations?
Please visit our Branch Locator for hours and customized directions to our OneWest Bank branches in Southern California.

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