Frequently Asked Questions
+How is Apply Pay secure?
Apple Pay's security requires use of the phone's fingerprint authorization, so even if the phone is lost, only the iPhone owner's fingerprint will facilitate the use of Apple Pay. Only the fingerprints you associate with your Touch ID or phone passcode can authorize a payment.
+What should I do if the device is stolen or lost?
You should notify your mobile carrier and also promptly call the OneWest Contact Center number on the back of your debit card (1.877.741.9378). Tell the customer service representative that you added your debit card to Apple Pay, so the Contact Center can disable your debit card for use with Apple Pay. We recommend that you remotely lock the lost device using the
Find My iPhone app. The Apple website will provide you more information about Find My iPhone.
+What happens if my OneWest Debit card is lost or stolen?
Please telephone the OneWest Bank Contact Center at 1.877.741.9378 and let us know that your OneWest Bank debit card linked to Apple Pay has been lost/stolen. Your card will be closed, so that no additional purchases can be made. You will want to remove the lost/stolen debit card from the Wallet or the Apple Watch app using the "Remove Card" option.
+What is Touch ID?
The iPhone uses Touch ID to make sure that you are the intended user. Touch ID lets your fingerprint be a passcode. Touch the Home button and the Touch ID sensor will read your fingerprint and unlock your phone.
+Which devices support Apple Pay?
At this time, Apple Pay can be used on iPhone
® SE, 6, 6 Plus, 6s, 6s Plus, 7 or 7 Plus with the installation of the iOS 8.2 or later update. You can also use Apple Pay with contemporary models of the iPad ® (iPad 5th Generation, iPad Air ® 2, and iPad Pro) and the iPad mini 3 or iPad mini 4, and any Apple Watch that is paired with iPhone 5 and later.
1 Apple Pay works with iPhone SE, 6, 6 Plus, 6s, 6s Plus, 7 or 7 Plus with the installation of the iOS 8.2 or later update in stores, apps, and websites in Safari; with Apple Watch (when paired with an iPhone 5 and later) in stores and apps; with iPad (5th Generation), iPad Air 2, iPad Pro, and iPad mini 3 or iPad mini 4 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 7 or 7 Plus or later or Apple Watch. For a complete list of compatible Apple Pay devices, see
The Apple logo, Apple, Apple Pay and Touch ID are registered trademarks of Apple Inc.
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