• Contact Us


  • Corporate Headquarters

    OneWest Bank, a division of CIT Bank, N.A.
    75 North Fair Oaks Avenue
    Pasadena, CA 91103

    Branch Locations

    View a map of our Southern California Branch Network.

  • General Banking

    Need to speak to a Banker? See our Contact Center hours below.

    Online and Mobile Banking

    Login to your account to access online and mobile banking 24 hours a day, 7 days a week.

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  • How Can We Help?

  • Bank Customer Service

    For deposit customers who want to inquire about new or existing accounts, report lost or stolen ATM/Debit Cards, or have any questions about FDIC insurance.

    Customer Contact Center:
    1.877.741.9378 (within U.S.)
    1.626.535.4300 (outside U.S. - toll call)

    Telephone Banking:
    24 hours-a-day, seven days-a-week
    1.877.741.9378 (1.877.PH1.WEST)
    Fax: 1.866.827.7789

    Monday through Friday: 7:00 am – 6:00 pm (PT)
    Saturday: 7:00 am – 3:00 pm (PT)
    Sunday: Closed

    Mailing Address:
    OneWest Bank, a division of CIT Bank, N.A.
    P.O. Box 7056
    Pasadena, CA 91109-9699

    ATM / Visa® Check Card

    Lost / Stolen Cards

    Call us during standard business hours:
    7:00 am - 6:00 pm (PT) Monday – Friday
    7:00 am - 3:00 pm (PT) Saturday

    Telephone: 1.877.741.9378

    After hours telephone assistance is available to report Lost / Stolen cards by calling 1.800.236.2442 and selecting Option 1

    Home Lending

    For new or existing customers who want to obtain a new mortgage loan or refinance an existing mortgage loan, please contact one of our experienced mortgage loan specialists at 1.888.321.FUND (Monday through Friday 8:00 a.m. – 5:00 p.m. PST).

    Fraud and Audit Matters

    Fraud/ID Theft
    If you believe that you've been the victim of online fraud, identity theft or a scam, please notify us by calling 1.877.331.3785 Monday through Friday, 8:00 a.m. – 9:00 p.m. (EST).

    Financial Reporting/Audit Matters
    If you believe OneWest Bank should be investigating a matter associated with Financial Reporting, Accounting, or Audit Findings, please notify us by sending us an e-mail at Accounting-AuditMatters@owb.com. Please include your name, e-mail address, telephone number and a detailed description.

    If you need assistance regarding your home loan with OneWest Bank, please refer to OneWest Bank Mortgage Servicing.

    Commercial Banking

    For questions about our Commercial Banking products and services please contact us toll free at 1.877.202.4645.

    Office Locations:

    Santa Monica
    2450 Broadway Avenue Suite 500
    Santa Monica, CA 90404

    2603 Main Street, Suite 1100,
    Irvine, CA 92614

    75 North Fair Oaks Avenue
    Pasadena, CA 91103

    Commercial Real Estate Loans

    (Multi-Family and Commercial Properties)

    For customers who have questions about their existing loan with OneWest Bank Commercial Real Estate Group (CREG) please call us at:

    Customer Service Toll Free Number:

    Monday through Friday: 7:30 a.m. – 5:30 p.m. (PST)
    Saturdays 8:00 a.m. – 12:00 p.m. (PST)

    To use our automated features, please have your loan account number and social security or TIN Number available.

    For loan payments, please send your billing statement stub and check to:
    OneWest Bank
    Commercial Real Estate Group
    P.O. Box 60789
    Los Angeles, CA 90060

    For general correspondence and inquiries, please write us at:
    OneWest Bank
    Commercial Real Estate Group
    P.O. Box 7028
    Pasadena, CA 91109

    Or e-mail us at:owb-creg-service@owb.com

    Wealth Management

    For new and existing customers who have questions about Private Banking or Trust Services, our team is dedicated to helping you. Please call us at 1.800.669.2300 for more information.